FREE SHIPPING FOR ORDER OVER $100

FREE SHIPPING FOR ORDER OVER $100

FAQs


1. Is my pet’s photo good enough?
2. Does it matter if my pet's photo has messy background?
3. What if my photo is black and white?
4. Do you accept orders for less common pets? (e.g. Guinea Pig, Hedgehog etc)
5. Can I print more than 1 pet on a canvas/poster?
6. How do we produce these beautiful custom portraits?
7. Can you add or remove ‘object/s’ to or from the portrait?
8. Can you change the background?
10. Can I change my order?
11. Can I review the completed artwork before it gets printed?
12. How long it takes from order to receiving? (USA Customers)
13. What are the shipping rate and delivery times?
14. Do you ship to my country?
15. Is the delivery tracked? Do we receive a tracking code?
16. My order was returned to sender, can you resend the package?
17. Do you issue refund?
18. What if I don't like the final portrait?
21. My order arrived damaged, what's my next step?
22. I've changed my mind, can I cancel my order?